SALES TERMS & CONDITIONS
Herati Saffron – Effective August 2024
1. Delivery Term (CFR – Cost & Freight)
Goods are sold under CFR terms. This means the seller arranges and pays for freight up to the port/airport in the buyer’s country. Responsibility and risk are transferred to the buyer once goods are handed over to the international carrier in Kabul. Insurance is not included unless requested in writing and agreed upon separately.
2. Product Authenticity Guarantee
We guarantee that the saffron provided is 100% pure, unadulterated, and free from any artificial substances, coloring, or foreign plant matter. Any confirmed adulteration or mixing will be fully the seller’s responsibility, and appropriate corrective actions will be taken.
3. Quality & Specifications
The buyer must submit required quality specifications (data sheet) before production or shipment. In the absence of buyer specifications, products will be supplied according to Herati Saffron’s standard grading and testing methods.
Each lot is accompanied by an independent laboratory report covering:
• Chemical properties: Crocin (color), Picrocrocin (flavor), Safranal (aroma)
• Physical properties: Moisture %, cleanliness %, and overall conformity to ISO 3632 standards
4. Sample vs. Final Product
Slight natural variation between the approved sample and shipped lot may occur due to the agricultural nature of saffron. If major differences arise, the buyer must inform the seller immediately upon receipt. Any claim must be supported by a certified third-party lab result. Upon verification, a fair and mutually acceptable resolution will be provided (replacement, discount, or credit note).
5. Payment Terms
Payment terms are strictly based on what is stated in the official Proforma Invoice (PFI). Unless otherwise agreed, the standard payment term is 100% advance via bank transfer (TT).
Payment must be made only to the official company bank accounts shared by Herati Saffron, typically located in Turkey, Dubai, or other authorized third countries.
The buyer is responsible for any and all bank transfer charges.
6. Currency and Amount Compliance
The buyer must ensure that the full invoiced amount is received in the correct currency. Shortfalls due to exchange rate fluctuation, bank deductions, or incorrect transfer modes will delay shipping and may result in penalties.
7. Shipping Documentation
The following documents will be shared with each shipment:
• Commercial Invoice
• Packing List
• Certificate of Origin (SAFTA or GSP)
• Phytosanitary Certificate
• Certificate of Analysis (lab test report)
• Air Waybill (AWB) or courier tracking number
8. Document Review Timeline
Upon receipt of the shipment documents, the buyer has 3 hours to review and report any errors. Due to the time-sensitive nature of freight bookings and dispatch, no corrections will be accepted beyond this period.
9. Shipping Damage & Claims
Any physical damage to packaging or goods during shipping must be reported immediately upon arrival. The buyer is responsible for filing a claim with the airline or shipping carrier. The seller should be notified and provided a copy of the claim, but is not liable for shipping-related damages once goods are in transit.
10. Import Duties & Taxes
All customs duties, VAT, import taxes, and any other charges incurred at the destination are the buyer’s full responsibility.
11. Quality Disputes & Resolution
Quality disputes must be raised within 72 hours of receipt of goods and before resale or usage. Any claims raised after product consumption, resale, or repackaging are not valid.
If the goods have been processed, opened, changed in condition, or mixed with other materials after delivery, the seller holds no responsibility for any claims or complaints regarding quality or performance.
Disputes will be addressed based on:
• The initial buyer-provided specification (if any)
• The seller’s lab report
• Third-party lab analysis (if mutually agreed)
12. Offer Validity & Price Lock
Each quotation or offer is valid for 3 calendar days unless otherwise noted in the Quotation/PFI. Prices are subject to change without notice after this period.
13. Standard Delivery Timeline
Standard production and dispatch time is 14 working days from the date of order confirmation and payment receipt. Any delays caused by customs issues, force majeure, or incomplete buyer documentation are beyond the seller’s responsibility.
14. Force Majeure
The seller shall not be held liable for any delays, damages, or failure in performance resulting from acts beyond their reasonable control, including but not limited to natural disasters, war, pandemic, export/import restrictions, or disruption in transport services.
15. Governing Law & Dispute Resolution
Any disputes arising from or related to this agreement shall first be resolved through mutual negotiation. If not resolved within 10 working days, the dispute will be referred to arbitration under the laws of the Islamic Republic of Afghanistan, unless a different neutral jurisdiction is mutually agreed upon in writing.
End of T&C.